Our Products & Services

All our solutions are designed to address your key business issues:

TROPHY2

INCREASE YOUR
COMPETITIVE
ADVANTAGE

Create more agile teams that
can collaborate at any time,
from any device on any network.

GRAPH2

BECOME
MORE
PRODUCTIVE

Mobility and conferencing solutions
that free up your
key resources.

CASH2

REDUCING
COMMUNICATIONS
COSTS

Utilise consolidation,
call saving
and virtualisation.

COGS2

IMPROVE
OPERATIONAL
EFFICIENCY

Reduce travel and conferencing
costs by leveraging
Unified Communications.

Telephony & Voice

Every business needs some kind of telephony in order to communicate effectively with customers and colleagues, but it does not need to be as complicated as some people make out!

 

We offer a choice of elegant and easy to use telephone systems as well as a wide range of handsets, conference units and headsets. Take a look at some of our cost effective solutions that pack a real punch.

LOOKING FOR MODEST?

UNIFY OPENSCAPE BUSINESS X1, X3, X5, X8

All-in-one solution for small
and medium-sized businesses:

 

  • Integrated voice services, presence, drag & drop conferencing, visual voicemail, auto attendant, instant messaging, mobility & fax.
  • Integration with your directory or database.
  • Multimedia Contact Centre.
  • UC clients for PC, Mac and mobile.
  • Interface integration with OpenScape Web Collaboration.

PANASONIC OFFICE COMMUNICATIONS SYSTEMS

Cost effective legacy and IP communication system for small and medium sized businesses:

 

  • Analogue, digital and IP extension support.
  • Voicemail.
  • Chat (IM) and presence.
  • Mobile linking.
  • Small Contact Centre.
  • Flexible and scalable.

LOOKING FOR MEGA?

UNIFY OPENSCAPE VOICE

We’ve learned to communicate in a lot of ways, but when it counts, we use the tool that matters most – our voice:

  • Next Gen (100% SIP-based) Enterprise VoIP solution
  • Industry leading scalability up to 500,000 users on a system
  • Carrier Grade Reliability (5 9s) Active – Active Server architecture
  • 100% call failover support – not lost calls on a node failure
  • Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)
  • Multi-tenant support
  • Fits into virtualised architecture (VMware), delivered as a vApp
  • Licensing options – Permanent (Capex), Subscription (Opex)

Data & Connectivity

Most businesses in South Africa are still paying more than they need to for telephone calls, inter-site data connections and internet.

 

Find out how our Voice and Data Solutions can help you release operational budget for more interesting investments that move your business forward.

 

…. and yes; we do stuff in clouds too!

VOICE SERVICES

Simply put; we offer a range of voice services which could save you a significant amount of money on your current telephone bill:

Exchange Lines
Fixed or wireless telephone lines. We can manage your existing lines or provide new so that you can take advantage of cheaper call rates.

Voice Termination
Local, national, international and mobile call termination on great tarrifs that depend upon destination, distance, duration, day and time of call.

Value added services
Leverage nice extras like fax-2-email, email-2-fax, conference calling, interactive voice response (IVR), limit management, voicemail and many more.

DATA SERVICES

In this fast moving market we make it our business to know the latest developments that will work for your business:

Lightspeed Fibre
Internet for your business at an affordable price at speeds that will knock your socks off!
50Mbps, 100Mbps, 200Mbps – uncapped.

Voice Convergence
We can run your voice lines over the same fibre connection with full quality of service delivering even more savings.

ADSL and WADSL
Whether you have copper wires or not we can deliver cost effective DSL internet services pretty much anywhere.

Point-to-point connections
If you have multiple sites then chances are you would benefit from your own connections between them (free internal calls etc.) we have a number of options to choose from.

Cloud & Hosted

Voice applications, like most other ICT services these days, can take advantage of the huge benefits of virtualised infrastructure and software.  Many businesses in South Africa are building cloud service strategies to lower their total cost of ownership and make service delivery more elastic.

Key Benefits of Open Cloud solutions:

  • Highly flexible – grow and shrink according to business needs
  • Pay for what you use
  • Evergreen technology – no more mind numbing business cases to justify an upgrade!
  • Choice of physical phones, soft-clients and mobile apps to deliver a seemless user experience regardless of network or device

 

Our experience with delivering small and national cloud voice solutions is what makes our offering different.  We understand that voice is pretty fussy when it comes to networking and, more importantly, know how to delivery solutions that provide the excellent voice quality we all want coupled with the benefits of cloud and virtualisation.

Contact Centre

Customer Service, Made Simple

Open Communications provides a full range of contact centre solutions to enable your business to provide a more efficient and effective interaction with your customers.

Whether you are looking to reduce call abandoned rates for incoming calls or drive massive outbound dialling campaigns to drive sales, our contact centre solutions provide the professional features and benefits that used to be the preserve of large enterprises with massive IT budgets, at a fraction of the cost.

It’s Good to Talk

The digital age has brought many different ways for our client’s to engage with us.  When it comes to the crunch, there is still often nothing better than a conversation to resolve issues, reassure customers or deliver exception customer service.

A well planned and integrated contact centre solution from Open Communications will enable your clients to get the response they need with the level of service excellence you desire.

Smooth Operators

Effective contact centres are as much about the effectiveness of your agents as they are about the client interaction capability.  With the correct metrics in place and simple reporting tool, you can ensure that your investment in great people translates into even better customer service.  Ask us about how we can help you with that.

Team Collaboration

Improve teamwork with applications that brings together voice, video, chat, screen share, file sharing and storage.

Open Communications can provide integrated solutions that work with your existing telephone infrastructure.

Unify separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.

A finger swipe lets you move between tablet, smartphone, or desktop phones, while One Number Service lets calls follow you to whatever device you select – whether office, home, or fishing lodge – completely transparent to your caller. And these applications can be integrated or embedded into your business process software.

Whether you are already using Skype for Business and want to integrate it with public telephony calling or want a simple alternative like Circuit from Unify which does not require complicated levels of licensing, Open Communications has the experience and expertise to help you make your teams more effective.

Digital Document Management

Open Communications offers a complete range of printing, multifunction (print/scan/fax) and document management solutions to make offices of any size operate efficiently and save money in the process.

PRINTING

From cost effective mono (black) printing to high volume duplication and photo quality colour and large format, leveraging the right technology can make a huge difference to your office efficiency:

Leading Brand Printers

We have partnered with best-in-class brands from around the world to ensure we can offer you the best printing solution to meet your most demanding requirements including Konica Minolta, Samsung, Lexmark, Epson.

Networked Multifunction (MFP) Devices

The latest MFP technologies allow your work groups to work faster and smarter.  Fast scanning, high quality prints in colour or black & white while also delivering great image quality.

SOFTWARE

Businesses in this digital age need to consider new ways of archiving and managing documents in multiple formats as part of complex business processes.  Getting it right makes your business fast and robust, getting it wrong is not an option!

Document Archiving & Workflow

Helping businesses of any size to manage, secure and share information.  Increase speed and accuracy while reducing costs by improving paper and digital processes.

CHECK OUT M-FILES

Print Management & Cost Recovery

Our management tools encourage responsible use of company resources and helps to create an environmentlally friendly workspace.