Contact Centre Solutions
Deliver exceptional customer experiences with on-premise or hosted contact centre technology. Access enterprise-grade features, including call recording, campaign management, and real-time reporting, at a fraction of traditional costs.
Transform Customer Interactions into Business Growth
Your customers deserve responsive, professional service every time they reach out. Open Communications provides contact centre solutions that enable efficient customer interactions while ensuring your investment in talented agents translates into measurable service excellence.
Whether you’re managing high-volume incoming queries or executing targeted outbound sales campaigns, our solutions deliver the capabilities you need without the complexity or cost barriers of traditional enterprise systems.
Professional Features at Accessible Pricing
Access the sophisticated contact centre capabilities that were once exclusive to large enterprises with substantial IT budgets. Our solutions provide exceptional value without compromising on functionality or reliability
Flexible Deployment Options
Choose between on-premise or hosted solutions based on your business requirements, existing infrastructure, and operational preferences. Both options deliver the same robust feature set with the flexibility your business needs.
Comprehensive Call Management
Reduce abandoned call rates with intelligent routing and queue management. Drive successful outbound campaigns with predictive dialling capabilities. Capture valuable insights with integrated call recording for quality assurance and compliance.
Real-Time Performance Insights
Equip your team with the metrics and reporting tools they need to excel. Monitor agent performance, track customer satisfaction, and identify opportunities for improvement with intuitive dashboards and detailed analytics.
How We Deliver Value
A great call centre is about creating real connections that build trust and loyalty. Our solutions are designed to help your teams communicate clearly, resolve issues faster, and deliver the kind of customer service that makes a lasting impression.
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Delivering Measurable Value
Our call centre solutions are designed to improve customer satisfaction and deliver measurable ROI. Every feature and function is built to enhance performance and efficiency.
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Leading with Professionalism
We use enterprise-grade contact centre technology, implemented by experienced specialists who understand the critical role customer interactions play in your organisation’s success.
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Operating with Integrity
You get honest recommendations and transparent pricing. We tailor every solution to your business goals, ensuring the best balance between cost, capability, and scalability.
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Committed to Excellence
From setup to ongoing support, our team is passionate about ensuring every customer call is handled quickly, efficiently, and with care, every time.
At Open Communications, we understand that effective contact centres rely on both technology and people. Our solutions provide your agents with the tools they need to deliver exceptional service, while giving you the visibility and control to continuously improve performance.
Trusted by Leading Organisations
“Their team went above and beyond, upgrading our call centre with the Openscape Agent Portal, which now handles all external and internal appointment scheduling. The result has been a significant improvement in efficiency and reliability.”
Jonathan CornerGroote Schuur Hospital
“Open Communications has been an invaluable partner in managing our Unify OpenScape 4000 and Contact Centre systems. Their expertise and professionalism have ensured our 2,500-user network runs smoothly and efficiently.”
Dewet LoubserSenior Systems Technician, University of the Western Cape
“Open Communications has consistently delivered when we’ve needed them most. They’ve resolved critical issues on our national call centre voice systems quickly and effectively, often after hours. Their responsiveness, professionalism, and reliability make them one of the most dependable partners we’ve worked with.”
Lance RichardsExecutive: Networks and Communications, Edcon Limited
Frequently Asked Questions
Have questions? We’ve got answers. Find out more about our Call Centre Solutions.
What are Contact Centre Solutions?
Contact Centre Solutions encompass a range of tools, technologies, and services designed to enhance customer interactions across multiple channels, including phone, email, chat, and social media. These solutions aim to improve customer satisfaction, streamline operations, and support business growth.
How can Contact Centre Solutions benefit my business?
Implementing Contact Centre Solutions allows businesses to deliver superior customer service by improving response times, enhancing communication efficiency, and ensuring a consistent customer experience. These solutions can also reduce operational costs and provide valuable insights through analytics.
What features should I look for in a Contact Centre Solution?
Key features to consider include omnichannel support, CRM integration, workforce management tools, call routing, real-time analytics, and AI capabilities like chatbots or sentiment analysis. A flexible and scalable platform is also crucial to meet your evolving business needs.
Are Contact Centre Solutions suitable for small businesses?
Absolutely. Scalable Contact Centre Solutions can cater to businesses of all sizes. Small businesses can benefit from cost-effective cloud-based solutions, offering enterprise-grade functionality without the need for significant upfront investment.
How do cloud-based Contact Centre Solutions differ from traditional systems?
Cloud-based solutions operate online, eliminating the need for on-premises infrastructure. They offer greater flexibility, lower costs, remote accessibility, and easier updates compared to traditional systems, making them an increasingly popular choice.
How can I ensure a smooth transition to a new Contact Centre Solution?
To ensure success, start by assessing your current needs and challenges. Partner with a professional provider who offers tailored solutions, comprehensive training, and ongoing support. Additionally, focus on change management to ensure your team is fully equipped to adapt to the new system.
Our Other Integrated Communication Solutions
We offer a comprehensive suite of services designed to meet the diverse needs of your business.
About Open Communications
Our goal is to help organisations connect better with their customers through reliable, scalable, and efficient communication systems. We combine technical expertise with a genuine passion for service excellence, ensuring every interaction supports stronger relationships and measurable business growth.
With years of experience designing and implementing both small and enterprise-level call centre solutions, we understand that communication isn’t just about technology; it’s about people. That’s why our systems are built to improve responsiveness, enhance collaboration, and empower your team to deliver an exceptional customer experience every time.
We are proud to partner with businesses across various sectors, delivering communication solutions that drive growth and efficiency. You can be part of that group and experience the difference in your business, too.